Frequently asked questions

We use industrial-grade dehumidifiers and high-velocity air movers to dry walls, floors, and other affected areas. Our team uses moisture reading equipment to assess the moisture content in materials, ensuring that every area is properly dried. In some cases, we may need to remove materials such as drywall or carpet if they are saturated or not salvageable. Once the structure reaches a documented dry standard we stop, hand over the readings, and tell you what rebuilding is left for another trade.

Yes, water damage can lead to mold growth if not addressed quickly. Mold typically begins to grow within 48 to 72 hours in damp, moist environments. If left untreated, mold can cause health problems and further damage to your property. It’s important to dry out areas thoroughly and quickly after any water intrusion to prevent microbial growth.

Yes, mold can be harmful, especially to those with respiratory conditions, allergies, or weakened immune systems. Exposure to mold can lead to symptoms like coughing, sneezing, headaches, and skin irritation. In severe cases, it can lead to more serious health issues, such as asthma or lung infections, making it important to address mold problems promptly and professionally.

Mold thrives in environments with high humidity or moisture, typically caused by water damage, leaks, or inadequate ventilation. It can grow on a variety of materials, including wood, drywall, and carpet, and it’s most common in areas like basements, bathrooms, and attics. Mold spores are always present in the air, but they need moisture to begin growing and spreading.

Mold removal involves physically removing mold from surfaces. Mold remediation, however, is a more comprehensive process that includes removing the mold, addressing the moisture issue causing it, and restoring the affected area to a safe condition. Remediation often involves containment, cleaning, and the use of specialized equipment to ensure mold contamination is safely remediated and unlikely to return.

Our mold inspections are done by a mold remediation specialist and are strictly visual. We assess visual signs of mold and water damage and utilize moisture meters and thermal imaging to detect hidden moisture behind walls and under floors. We may also need to access adjacent rooms or spaces above or below the suspected or affected area. Once our visual inspection is complete, we will meet with the home or business owner to discuss our findings, suggested remediation plans, answer questions and concerns, and set a date for when the homeowner can expect to receive their estimate.

Mold testing typically involves collecting air and surface samples, which are sent to a lab to determine spore counts and identify specific types of fungi or other microbial organisms. We do not provide mold testing; where testing is warranted we refer you to an unaffiliated testing or environmental company. Our team provides visual inspections of the area of concern and remediation work, which includes the professional removal and cleaning of microbial overgrowth, most often under containment, using various cleaning agents and air-purifying equipment. We often perform remediation after mold assessments (testing) confirm that microbial overgrowth exists and remediation is necessary. We can also recommend third parties unaffiliated with us for mold testing if the client decides to proceed with lab testing.

Yes, we specialize in cleaning soot and smoke damage from all types of surfaces, including walls and ceilings. All of our methods are recommended by the IICRC. Our team uses specialized cleaning products and techniques to remove soot without causing further damage to your property. This process helps restore the appearance of your walls and ceilings and eliminates lingering odors that often accompany smoke damage.

Yes, we provide emergency board-up services for homes damaged by fire. This helps to secure the property, protect it from the elements, and prevent further damage or vandalism. Our team is experienced in quickly and efficiently boarding up windows, doors, and other openings after a fire.

Yes, we work directly with all major insurance carriers to streamline the claims process. We handle all necessary paperwork and coordinate with your provider for a smooth, hassle-free experience. Our team works with insurance companies like Allstate, Kentucky Farm Bureau (KFB), Progressive, USAA, State Farm, Nationwide, Liberty Mutual, GEICO, Farmers Insurance, Travelers, AAA, MetLife, and ASI. You can trust us to work with your insurance company to ensure your restoration needs are met promptly and professionally.

Yes, we are fully licensed and insured. This means that we meet all state and local requirements for the services we provide, and you are protected throughout the restoration process. Our team follows strict safety standards and industry regulations to ensure high-quality service and customer satisfaction.

Yes, all of our technicians are certified and trained in the latest restoration techniques. They undergo ongoing education to stay up to date on the best practices for water damage, fire damage, and mold remediation. We are an IICRC-certified firm, ensuring that our technicians meet the highest industry standards. Additionally, we are a Lead-Safe Certified Firm by the EPA, which means our team follows strict guidelines to protect your health and safety throughout the restoration process. You can trust that our technicians have the expertise and certifications necessary to provide effective, professional services.

Yes, we are available 24/7 for emergency services. Whether it’s water damage, mold remediation, or fire restoration, we’re here to help whenever disaster strikes. Our team provides live calls 24/7 and aims to be anywhere in Louisville and nearby communities inside the hour. We’re locally owned and operated, IICRC-certified, and BBB A+ rated, and we offer free inspections and veteran discounts. You can trust us to be there when you need us most.

We proudly serve the Louisville and Oldham County area and surrounding regions, including Jeffersontown, Middletown, Nulu, Butchertown, Highlands, La Grange, Prospect, Fisherville, Hurstbourne, Norton Commons, Anchorage, Westport, St. Matthews, Crescent Hill, Crestwood, Goshen, Pewee Valley, Buckner, and Glenview. Whether you need water damage restoration, mold remediation, or fire damage restoration, we’re here to help in your local community.